Room rates & availability are subject to change, until a deposit is made. All prices are based on current exchange rates and subject to currency fluctuations and foreign exchange.
Flights to Rainbow River are limited, recommend booking at least 3 months in advance.
Payment Schedule
- 50% of tour fare payable upon confirmation of the booking. Upon deposit payment, detailed time-table, contact details for operation will be issued
- 50% of tour fare 30 days before departure.
- 100% Flight price to reserve tickets (Changeable, non-refundable)
Group Discount
Hotels usually offer a 10% discount to groups of 10 or more rooms. The discount is not part of the quotation. The hotels will confirm the final price once the group size is confirmed.
Flights
• Rates include 1 hand carry & 1 hold bag (23kg).
• Rates are subject to change until tickets are purchased.
• Rates are subject to availability and change without prior notice.
• Rates allow change before departure (with penalty and Class difference)
• Tickets do not allow name changes.
• Non-refundable
Change of Dates
You may change the dates of your itinerary if the original date of your trip does not fall within the full 100% penalty cancellation period (30 days). Any change of dates is at our sole discretion and contingent upon the availability from each partner of the original itinerary. If there is a price increase due to the change of dates, the price will be adjusted accordingly. If the original itinerary includes a non-refundable reservation, this will be additional payment at the time of rebooking.
Of regulations, guidelines and other applicable laws in Hong Kong, the following general conditions and responsibilities are governing the services between the passenger or the user (“Client”), and the company Latinamericana Company Limited (the “Agency”) and the entities providing services, such as airlines, hotels, restaurants, guides and other tourism-related services (“Suppliers”).
Cancellations and penalties
Cancellations shall be accepted upon a written notice forwarded at least twenty-four (24) hours in advance by the Client to the Agency. In case the Client fails to travel as agreed, the Agency shall reimburse the remainder of the installment, following deduction of the expenses on account of cancellation (set by the Providers), plus the maximum amounts as follows:
a) If the Client cancels the trip from fifteen (15) to twentyone (21) working days before arrival date, thirty percent (30%).
b) From seven (07) to fourteen (14) working days before arrival date, sixty percent (60%).
c) From six (06) working days to arrival date, one hundred percent (100%).
Airline tickets are non-refundable.
The above conditions apply for individual travelers up to 9 pax.
Group series, special groups, incentives, events, conferences are subject to special conditions that shall be revised on a case-by-case scenario.
Should the Client not have paid an installment, then he is obliged to cover all charges according to the aforementioned conditions (cancellation expenses by Providers, working fee, maximum cancellation fees).
Refund
Refund will be given through the Agency as soon as the Client’s written notification of its intention not to travel is received, taking into account the penalties established by the providers. Once the Client has begun the trip, any unused services will not be reimbursed. Claims will be accepted based on the service voucher unused or certification provided by the suppliers, and must be submitted within thirty (30) days following the date of the last service provided. In the event that the Agency or suppliers are forced to cancel or suspend part of the services during the trip, the Client shall only be entitled to reimbursement for the service not provided.
Documents
Client must carry a valid passport and the necessary visas according to the selected route. If required, the Client must have valid health certificates. Any breach by the Client to the above, the Client will lose his right for refund and must accept and bear the costs that may occur as a result of such default, including the possible refusal of the authorities to allow client entrance to any country.
Luggage
The Client is responsible for his luggage and other personal effects. Therefore the Agency shall not be responsible for any lost luggage under any circumstance. Client is advised to purchase an insurance policy to cover such liability.
Change of itinerary and hotels
The Agency or the supplier may, for safety reasons or in cases of force majeure or unforeseeable circumstances, change the itinerary and replace the hotel with another hotel with similar qualification and comfort. The Agency can also change departure times.
Representations and warranties
The Agency represents and warrants that it only acts as an intermediary between the Client and suppliers, i.e., entities responsible for the provision of the services specified in the itinerary. Therefore, the Agency shall not be liable for any damage, injury, unforeseen events, delays or changes in schedule or irregular events that may affect the provision of services to people travelling with the assistance of the Agency, its luggage and other items owned by such persons arising from bad weather or other force majeure or unforeseeable circumstances and, therefore, cannot be imputed to the parties involved in this operation. Regardless of the transport used by the Client, such transport is governed by the laws of the country where it is registered in the event of an accident. The transport ticket will be the only binding commitment for the carrier and / or Client. Therefore, such an undertaking is subject to the clauses included in the agreement and the Agency will not be part of the agreement.
Payments
Service providers in Latin America usually require deposits payable on fixed dates in advance. For these prepayments not received in time according to the contract, all bookings made will be cancelled despite written confirmation. If there are different requirements to those listed below, the Agency shall inform the Client at the time of confirmation of services.
In order to guarantee your reservation, the following apply (please take into consideration that bank transfer can take up to 5 days):
a) Groups of 10 people or more (up to 15 rooms):
1. Deposit of 50% payable upon confirmation of the booking.
2. The remaining 50% must be paid 30 days before arrival.
Large groups and incentive groups are subject to special conditions.
b) Groups of up to 9 persons.
If there are no special requirements, the total must be paid 30 days before arrival.
Bank transfer fees
Payments will be made through bank transfers.
Client agrees to cover the cost of transfer of his bank and also pay the costs incurred by the Agency by the receiving bank transfer. Any delay in payment and its consequences are at the risk of the sender. Delayed payments are subject to a monthly interest rate (according to Hong Kong’s interest rate).
Agreement
Client agrees to these conditions and responsibilities and its acceptance are ratified by any of the following acts:
a) Any payment for services before the trip.
b) Acceptance of the bill for the services contracted by the Client or any subsidiary or any person directly or indirectly related to the Client.
c) The use of any portion of the contracted services.
In the event of any claim as a direct or indirect result of the provision of services to clients by suppliers, the Agency, upon request, will assist the client to receive reimbursement from providers for amounts paid on account of services that were not delivered or incorrectly delivered. Under no circumstances shall the Client request any compensation other than that which relates to the above reimbursements.
Client acknowledges and agrees that the services provided by the Agency and Providers are strictly civil or commercial. Therefore, clients expressly disclaim any criminal action or legal claim against the Agency and Providers for any breach; differences will be resolved under civil or commercial jurisdiction. Both parties agree that for all contracts the conditions and responsibilities of the Agency mentioned herein will apply exclusively. The legal address for all types of dispute is the court of competent jurisdiction in the place of domiciliation of Latinamericana Company Limited. (Hong Kong).
If the Agency is acting as organizer of tour packages, trips, etc., consolidating services provided by different suppliers, and when the Agency shall provide the Client such services and providers are paid under the conditions of those services, then the following terms apply:
Reservations. The reservation for any tour package will be done at least thirty (30) days prior to travel. The Agency reserves the right to require the Client a minimum advance payment of fifty percent (50%) of the total value of the package.
Latinamericana Travel, a Destination Management Company
Licence No： 354415